FAQ's

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Can I cancel my order?

You can cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

How long does my order take to arrive?

Shipping time vary as we do ship worldwide from different fulfillment centers based on your location.

Estimated Delivery Time:

8 - 12 business days (United States/ Australia)

10 - 21 business days (Other Countries)

Your tracking number will be updated 1 - 2 working days after your order has been shipped.

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number 1 -2 days after we have shipped your order.

You can track your order here

What should I do if my package is missing?

Please contact us if you have not received your delivered order or if it has been lost in transit by the carrier. We would be happy to assist.

How do I request an exchange or a return?

You can simply email our customer care team at kris.morritt@gmail.com and inform us of your order number and your exchange/return request. As soon as you have brought your package to your local post office, please reach out to our team to share your return tracking with us.

Can you help with a defective product?

We apologize if you received a damaged item. Please send a photo of the damaged product to kris.morritt@gmail.com with your order number and we would be happy to help you with a resolution.

Please note that any damaged item outside of a 30 days return window cannot be returned or refunded.